[JOBS] VACANCY FOR GRIEVANCE REDRESSAL EXPERT AT NATIONAL INSTITUTE OF SMART GOVERNANCE, ABDM,TRIPURA; APPLY NOW!

[JOBS] VACANCY FOR GRIEVANCE REDRESSAL EXPERT AT NATIONAL INSTITUTE OF SMART GOVERNANCE, ABDM,TRIPURA; APPLY NOW!

NATIONAL INSTITUTE OF SMART GOVERNANCE INVITES APPLICATIONS FOR THE POST OF GRIEVANCE REDRESSAL EXPERT UNDER AYUSHMAN BHARAT DIGITAL MISSION (ABDM) TRIPURA, AGARTALA

NAME OF THE POST: GRIEVANCE REDRESSAL EXPERT

ESSENTIAL QUALIFICATION AND EXPERIENCE:

  1. BE/B-Tech/MCA/master’s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care
  2. Excellent communications skills
  3. Exposure in social sector schemes/missions of government at national, state and district level
  4. Preference will be given to persons having experience of working in Health sector
  5. Minimum 4+ years of experience in healthcare sector at a suitable position in Client Relationship Management, Incident Management, Customer Care.

ROLES AND RESPONSIBILITIES:

  1. Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring the public grievances and their redressal
  2. Provide adequate escalation channels (e.g. Setup call-center, dedicated email address, web portals etc.) for logging grievances
  3. Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, cause review of policies/procedures which are identified as sources of grievances.
  4. Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
  5. Implement decisions taken by higher management on grievances received.
  6. Prepare an annual report which would inter-alia, highlight responsiveness and accountability achieved at all levels.
  7. Assist Director/ Jt Director (Admin & Support) to Provide information regarding Parliament/Assembly Questions/Committees, assurances, VIP references/ RFD from time to time. Any other task as may be given by State Nodal Officer ABDM.

FOR MORE INFORMATION:

CLICK HERE

CLICK HERE

CLICK HERE

Related post

Legal Jobs: Associate Legal Counsel – Sirion  Gurugram, Haryana, India

Legal Jobs: Associate Legal Counsel –…

Legal Jobs: Associate Legal Counsel –…
Legal Jobs: Research Assistant, J&K Judicial Academy, High Court of J&K and Ladakh

Legal Jobs: Research Assistant, J&K Judicial…

Legal Jobs: Research Assistant, J&K Judicial…
Legal Jobs: Engagement of Individual Consultant at the level of Sr. Advisor (Law), CERC

Legal Jobs: Engagement of Individual Consultant…

Legal Jobs: Engagement of Individual Consultant…
Legal Jobs: Deputy Legal Counsel Technip Energies  Noida, Uttar Pradesh, India

Legal Jobs: Deputy Legal Counsel Technip…

Legal Jobs: Deputy Legal Counsel Technip…
Legal Jobs:  Corporate Counsel Elevate  Gurgaon, Haryana, India

Legal Jobs: Corporate Counsel Elevate  Gurgaon, Haryana,…

Legal Jobs: Corporate Counsel Elevate  Gurgaon, Haryana,…