[JOBS] VACANCY FOR GRIEVANCE REDRESSAL EXPERT AT NATIONAL INSTITUTE OF SMART GOVERNANCE, ABDM,TRIPURA; APPLY NOW!

NATIONAL INSTITUTE OF SMART GOVERNANCE INVITES APPLICATIONS FOR THE POST OF GRIEVANCE REDRESSAL EXPERT UNDER AYUSHMAN BHARAT DIGITAL MISSION (ABDM) TRIPURA, AGARTALA

NAME OF THE POST: GRIEVANCE REDRESSAL EXPERT

ESSENTIAL QUALIFICATION AND EXPERIENCE:

1. BE/B-Tech/MCA/master’s in public policy/public administration, BA-LLB, MBA (HR) from AICTE recognized institute with desired experience in Client Relationship Management, Incident Management, Customer Care
2. Excellent communications skills
3. Exposure in social sector schemes/missions of government at national, state and district level
4. Preference will be given to persons having experience of working in Health sector
5. Minimum 4+ years of experience in healthcare sector at a suitable position in Client Relationship Management, Incident Management, Customer Care.

ROLES AND RESPONSIBILITIES:

1. Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring the public grievances and their redressal
2. Provide adequate escalation channels (e.g. Setup call-center, dedicated email address, web portals etc.) for logging grievances
3. Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, cause review of policies/procedures which are identified as sources of grievances.
4. Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
5. Implement decisions taken by higher management on grievances received.
6. Prepare an annual report which would inter-alia, highlight responsiveness and accountability achieved at all levels.
7. Assist Director/ Jt Director (Admin & Support) to Provide information regarding Parliament/Assembly Questions/Committees, assurances, VIP references/ RFD from time to time. Any other task as may be given by State Nodal Officer ABDM.

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